3 Serena is an attractive duplex eight-sleeper apartment offering comfortable self-catering holiday accommodation set on the Uvongo side of Margate.
The apartment comprises a lounge, a fully equipped kitchen with washing machine and clothes dryer, a dining room, as well as four bedrooms and two bathrooms. The main bedroom is fitted with a Queen-sized bed and an en-suite bathroom composed of a shower and toilet. The main bedroom has its own private lounging area that leads out to an immense private balcony.
In the second bedroom, there is a Queen-sized bed and the third and fourth bedrooms are both fitted with bunk beds. Guest have access to undercover carport parking for up to three cars.
Margate boasts various activities and attractions such as Crocworld Conservation Centre, Keg and Galleon, Lucien Beach and Margate Art Museum.
Terms and Conditions
Check-in time 14h00 – 17h00
Check-out time 10h00
We may not allow changes to these times as our cleaners require sufficient time to ensure the unit as a whole is available to you and/or the next Guest/s in the condition set by Holiday’s Inc. on their arrival.
All holiday homes are Non-Smoking. Smoking only permitted outside the home and in accordance with Body Corporate regulations.
Strictly no pets are allowed unless your booking has been made in a pet friendly holiday home. We ask that all guests who bring pets to ensure that you clean up after them. Failure to do so will result in a R500 deduction from the Damages Deposit.
Reservation / Damages deposit
A damages deposit of R 1 000.00 per booking will be held. The deposit will be refunded within two weeks after your departure less any deductions deemed necessary. You will receive the deposit refund through a bank transfer to the bank account that you stipulate on your Personal Information form.
If damages exceed the damage deposit amount you will be informed and a bill will be submitted to you for immediate settlement thereof.
The following provisions must be met:
• All debris, rubbish and discards are placed in allocated rubbish bin/s.
• Soiled dishes are cleaned.
• No crockery, cutlery, utensils, equipment etc. are damaged or missing.
• All internal keys are left on the kitchen table and the property is left locked and armed (if applicable).
• No linen is lost or damaged.
• No early arrival or late departure.
• All parking passes are returned in envelope with keys.
If keys, remotes, gate tags are mislaid, broken and/or damaged in any way the Guest/s are solely responsible for replacing the set at their own cost, prior to vacating premises.
On departure Guest/s are required to leave the unit in a clean and tidy state, if not, a cleaning fee of R 350.00 will be levied for 6 or less sleeper properties and R 500.00 for properties sleeping 7 or more.
A linen change for bookings longer than 7 days is available at an additional levy of R 35.00 per person per change.
A cleaning service is available for bookings longer than 7 days at an additional levy of R 120.00 per service.
You can arrange these extra services with our offices, however specific days must be booked and payment thereof included with your final payment. No payments are to be made direct to our staff, unless in the form of a gratuity.
Payment of the reservation deposit constitutes acceptance of these Terms and Conditions.
Please quote your booking code shown on the top right hand side of the first page of this document. Kindly use this reservation number whenever you make a payment and/or email us and/or call us regarding your reservation.
Only electronic payments or direct bank cash deposits are accepted (bank fees incurred are for your account).
Regretfully no cheque deposits accepted.
Please ensure that your account is settled in full, fourteen (14) days, prior to arrival ... (One (1) month prior to arrival for Easter and December bookings). No keys will be released when collecting without full and final payment.
0 - 14 days before arrival or no show - the full deposit paid will be retained.
15 - 28 days before arrival - 75% (seventy five percent) of deposit will be retained.
28 days or more before arrival - 50% (fifty percent) of deposit will be retained.
Early departure does not warrant a refund.
Admin fees are non-refundable.
Loss of keys by a guest will result in a minimum of a R750 fee (deducted from Damages Deposit) or the costs of replacing should it exceed R750. Failure to return keys collected from the offices of Holidays Incorporated will result in a R250 collection fee (deducted from the Damages Deposit)
This property requires a two (2) night minimum stay. Longer minimum stays may be required during high and peak seasons.
Rates include a one-time linen setup.
No daily housekeeping service
While linens are included in the unit, daily maid service is not included in the letting rate, unless requested.
It is however available at an additional levy of R 120.00 per service, see Reservation / Damages deposit.
Towels are not supplied, please ensure to bring your own.
No linen is permitted to be removed from the property.
Property rates and pricing
Rates are subject to change without prior notice.
Parking in complexes is limited to a maximum of one vehicles. Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Illegally parked cars are subject to towing. Applicable fines/towing fees are the sole responsibility of the vehicle owner.
Hot Tub / Jacuzzi
The use of a Hot tub/Jacuzzi is solely at the owner’s discretion and must be respected at all times.
No children under the age of 12 permitted in hot tubs at any time. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Do not stand on the hot tub covers. Hot tub covers are for insulation purposes and not designed to support a person/s. They will break and you will be charged for replacement. Remember when not in use switch off, if in use and you get out for a bit, leave cover on so hot tub stays warm.
Water and septic system
These units are on French drains and septic systems. The septic system is very effective; however, it will clog up if improper material/s are flushed. Do not flush anything other than toilet paper. No feminine products should be flushed at anytime. If it is found that feminine products or any foreign matter has been flushed and caused clogging of the septic system, you will be charged damages, a minimum of Five hundred rand (R500.00), which will be deducted from your damages deposit.
It is your responsibility to take out adequate travel insurance and cover for the duration your trip.
The premises are let for holiday purposes ONLY and only for the period stated within this agreement. In the event of any appliance being out of order we cannot be held liable for the replacement thereof, we will however endeavour to have it repaired at our earliest convenience once reported. No reduction of rates will be allowed for delays beyond Guest/s and their visitors must abide by our terms and conditions and that of the Body Corporate regulations.
No weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for (children inclusive). Guest/s will not be allowed to enter and or occupy the unit if the Guest/s exceed the maximum Guest/s allowed per unit. This will be construed as a breach of the agreement and therefore all Guest/s will be evicted with immediate effect. This will lead to the forfeiture of all monies paid. If unit/s were left open and no forced entry was gained in case of burglary, Guest/s will be held responsible for any losses and/or damages.
For all bookings
Right of admission reserved.
We cannot be held liable for any losses or inconvenience to tenants caused by an act beyond our control.
Whilst we guarantee you a beautifully clean unit, we cannot be held accountable for the décor of the units as we lease these units to you on behalf of landlords. Should you have any suggestions or compliments and/or complaints, we do welcome your feedback and will happily forward any suggestions or compliments to the landlords. If you are placed in a unit that you are completely unhappy with, you need to inform us within 12 hours of arrival, in writing. Whilst every attempt will be made to satisfy your accommodation needs, we cannot guarantee a move - especially in peak season. Should you fail to inform us within 12 hours of arrival, no alternative arrangements will be made and/or no refunds will be due to you.